Stucky's Furniture & Appliance

I purchased an Electrolux washer and dryer here. The salesman was excellent. Very knowledgeable and was great to work with. The delivery team damaged my flooring and did not install the front loading units where the doors would open properly. I never got any response from the store to these issues. Fast forward a few years and the washer needs repaired. The door seal was bad and I was told that it would take 7-10 business days to get the part and repair. 3 weeks later another repair service had it repaired. Stucky’s still charged $140 for coming out to our house. They didn’t repair our washer within the promised time yet they still expect payment. What a joke. A+ to the sales team but delivery and service are terrible.

I have purchased a few things from Stucky's. But, never again. I had financing that was available through a third party with my first purchase, and when I went back to get my second purchase about a year later they no longer were using that third party. No big deal, I signed up with who they were using and paid it off early to go in for my THIRD PURCHASE. I found what we wanted, and I said I wanted to use my open credit for said purchase. It seemed as if there were some difficulties, in which I had offered my help to navigate their system. He went back to talk to their office manager to ask how to use my open line of credit, and ensured me they knew what they were doing. He was asking me questions inwhich I replied "this sounds an awful lot like a credit application, I do not need to do that." He moved along and by the end of this process I'm on the other side of the desk and sure enough he submitted ANOTHER CREDIT INQUIRY WITHOUT MY CONSENT. Of course it was denied because I already have an open line with that third party company. Needless to say I was fuming, and it was best I leave the store. I will NEVER be back to purchase anything from this unorganized, unprofessional company.

My husband and I visited a big box store twice trying to pick out appliances for our new house. We were offered no help from the sales personnel, and left the store totally confused. Diana greeted us upon entering the store, and we had all our appliances picked out in less than an hour. She knew all the features of the products they carry, and lead us directly to the appliances that fit our needs. Customer service at its best!